20 19 NFR

29ODDO BHF METALS CERTIFICATIONS

The ODDO BHF METALS department specialises in the procurement of non- ferrous metals and the hedging of material and commodity risks for industry and is working constantly to increase its clients satisfaction and improve the efficiency of its internal organisation.

Technical developments, the increasingly sophisticated demands of our clients and the competitive environment encourage us to continue listening to our clients and constantly improve our services. We are also committed to working with an eye on environmental protection and compliance with the requirements, rules and regulations applicable to our business activity.

Having launched a certification project in 2014, ODDO BHF Metals obtained ISO 9001 (quality management) and ISO 14001 (environmental management) certifications in their 2008 versions in June 2015. These certifications were renewed for three years in June 2019.

In both of the two years following certification, the certification body makes a monitoring visit in order to adjust procedures and implement follow-up measures where necessary. The requirements for obtaining these certifications are clearly defined, and audits verify whether adequate procedures

have been implemented for the four relevant categories of quality management, purchases, sales and resources.

The Chief Quality Officer, who reports directly to the Head of ODDO BHF Metals, is in charge of documentation and monitoring the obligations.

The dual ISO 9001 and ISO 14001 certifications ensures that our quality & environmental management system is monitored and formalised. The certifications also help to steadily strengthen our reputation among all our clients and stakeholders (suppliers, service providers, etc.).

Our quality & environmental management system sets out all rules and procedures applicable to our business. These rules and procedures are the result of work on these issues by all employees.

ANTOINE CHACUN Head of ODDO BHF Metals