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01 → LISTENING TO OUR CLIENTS We constantly monitor the development

of our clients expectations and requirements.

Our decisions automatically take their voice

into account.

02 → OUR MISSION We support our clients on their chosen path

and share with them our mission and values

as a family-run company. Our ambition: to be

the bank for their financial goals and to offer

them the best of made in Germany , made

in France and made in Switzerland .

03 → OUR DIGITAL STRATEGY Our objective is to offer our clients digital tools

in line with modern standards.

04 → INFORMATION AND REPORTING The quality and transparency of the

information we provide to our clients is a key

factor in the confidence they place in us

and the experience they have with us.

05 → OUR EVENTS We organise numerous events for our clients

throughout the whole of Europe. Our aim is

to make each and every event a unique and

enriching experience.

Measures relating to the client experience

are bundled into five major initiatives that bring together employees from all

business units and all countries.

Client service and innovation

Our innovative drive is based on:

MEASURES TO IMPROVE THE CLIENT EXPERIENCE ON AN ONGOING BASIS

Our Group s Franco-German business model is unique in the industry. We want to offer our clients an equally unique experience and do everything we can to meet their requirements.

AGATHE SCHITTLY Head of Client Experience

OUR STRATEGIC PILLARS